{"id":2608,"date":"2023-10-10T16:15:45","date_gmt":"2023-10-10T15:15:45","guid":{"rendered":"https:\/\/www.mymxdata.com\/?page_id=2608"},"modified":"2025-09-28T14:56:20","modified_gmt":"2025-09-28T13:56:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mymxdata.com\/en-us\/faq\/","title":{"rendered":"Frequently Asked Questions | MX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2608\" class=\"elementor elementor-2608\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c181070 e-flex e-con-boxed e-con e-parent\" data-id=\"3c181070\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aaf8a9 elementor-widget elementor-widget-html\" data-id=\"1aaf8a9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <style>\r\n\r\n        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To help you feel clear and confident about using MX, we\u2019ve put together answers to the ones we hear most.\r\n    <\/p>\r\n    <div class=\"faq-video-info\">\r\n      Want a quick walkthrough? Watch our short \u201cHow To\u201d video to see MX in action and learn how to move data securely and efficiently. You can also explore our Help Center for more in-depth guidance.\r\n    <\/div>\r\n    <p class=\"faq-contact\">\r\n      Still need help? Reach out anytime. Our team is approachable, responsive and ready to support you.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"faq-content\">\r\n    <div class=\"search-container\">\r\n      <span class=\"search-icon\">\ud83d\udd0d<\/span>\r\n      <input id=\"searchInput\" class=\"search-input\" type=\"text\" placeholder=\"Search FAQs...\" \/>\r\n    <\/div>\r\n    <button class=\"expand-all-btn\" onclick=\"toggleAllFAQs()\">Expand All<\/button>\r\n\r\n    <div class=\"faq-category\" data-category=\"access\">\r\n      <h3 class=\"category-title\">Access Management<\/h3>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">I want to connect (or reconnect) to a company inside MX.<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            If you\u2019ve lost access, it may be from inactivity or an incorrect email address. Check with the person who created your account. To reconnect, contact the company managing your MX access. They can reapply or confirm your details. For step-by-step help, visit \r\n            <a href=\"https:\/\/www.mymxdata.com\/en-gb\/reconnect\/\">this page<\/a>.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-category=\"account\">\r\n      <h3 class=\"category-title\">Account Management<\/h3>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">How do I upgrade my account?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Moving to a paid account gives you more control. You\u2019ll be able to add or remove users in your MX environment independently of your customers. <a href=\"https:\/\/www.mymxdata.com\/en-gb\/pricing\/\">Get started here<\/a>.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-category=\"data\">\r\n      <h3 class=\"category-title\">Data Management<\/h3>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">How long is data stored?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Data stays available until it reaches the set expiry date or until the maximum number of downloads has been used.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">Can I extend the life of a transaction?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Yes, your administrator can adjust settings by extending the expiry date or adding more downloads, keeping flexibility while maintaining control.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">What about transaction history?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Uploaded files are deleted after their storage window ends, but a full history of what was sent, who received it, and whether it was downloaded is always kept.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-category=\"user\">\r\n      <h3 class=\"category-title\">User Management<\/h3>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">Can I use our account to work with other companies?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Yes. Your administrator can add both colleagues and external partners, making cross-company collaboration simple.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">One of my customers already uses MX. How does that affect me?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Your MX access is tied to your email. That means you can connect with multiple MX customers without juggling separate accounts.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">How easy is it to add new users?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Very easy. All that\u2019s needed is the new user\u2019s email and company name. They\u2019ll get an invitation email to finish setup.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">How many admins can we have on an account?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            There\u2019s no limit. You can assign admins internally or allow external partners to manage their side\u2014it\u2019s your choice.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-category=\"notifications\">\r\n      <h3 class=\"category-title\">Notifications<\/h3>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">Do users get automatic email alerts?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            Yes. Both senders and recipients receive email updates when files are uploaded, downloaded or close to expiring.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-category=\"security\">\r\n      <h3 class=\"category-title\">Security<\/h3>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">Can external users see each other?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            No. Only the paying customer can view all users. Recipients cannot see each other when files are sent to multiple contacts.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">What if I\u2019m not sending engineering data?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            MX is optimized for large file sharing and strict audit trails, but it works just as well for any data that requires controlled access and a reliable history.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-category=\"installation\">\r\n      <h3 class=\"category-title\">Installation and Maintenance<\/h3>\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span class=\"question-text\">Do you need to come on-site to install MX?<\/span>\r\n          <span class=\"faq-icon\">+<\/span>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          <p class=\"answer-text\">\r\n            No. MX runs entirely in a browser and needs no installation. Updates and fixes are handled automatically online, so your service never stops.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div id=\"noResults\" class=\"no-results\">\r\n      No FAQs found for your search. Try new keywords or explore the categories above.\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n\r\n    <script>\r\n        let allExpanded = false;\r\n\r\n        function toggleFAQ(element) {\r\n            const item = element.parentElement;\r\n            const icon = element.querySelector('.faq-icon');\r\n            \r\n            item.classList.toggle('active');\r\n            \r\n            if (item.classList.contains('active')) {\r\n                icon.textContent = '\u2212';\r\n            } else {\r\n                icon.textContent = '+';\r\n            }\r\n        }\r\n\r\n        function toggleAllFAQs() {\r\n            const button = document.querySelector('.expand-all-btn');\r\n            const faqItems = document.querySelectorAll('.faq-item');\r\n            \r\n            allExpanded = !allExpanded;\r\n            \r\n            faqItems.forEach(item => {\r\n                const icon = item.querySelector('.faq-icon');\r\n                if (allExpanded) {\r\n                    item.classList.add('active');\r\n                    icon.textContent = '\u2212';\r\n                } else {\r\n                    item.classList.remove('active');\r\n                    icon.textContent = '+';\r\n                }\r\n            });\r\n            \r\n            button.textContent = allExpanded ? 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To help you feel clear and confident about using MX, we\u2019ve put together answers to the ones we hear most. Want a quick walkthrough? Watch our short \u201cHow To\u201d video to see MX in action and learn how to move data securely and efficiently. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2608","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/pages\/2608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/comments?post=2608"}],"version-history":[{"count":4,"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/pages\/2608\/revisions"}],"predecessor-version":[{"id":10832,"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/pages\/2608\/revisions\/10832"}],"wp:attachment":[{"href":"https:\/\/www.mymxdata.com\/en-us\/wp-json\/wp\/v2\/media?parent=2608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}