Frequently Asked Questions | MX
FAQs
We understand that when it comes to data exchange and security, there can be a lot of questions and concerns. That’s why we’ve put together this page to provide you with the information you need. Our goal is to ensure that you feel confident and comfortable using our services.
We have the following How To video that demonstrates the main features of MX and how a user can send data quickly, securely and easily through our platform, as well as a help centre that answers questions beyond the scope of our FAQ.
If you don’t see an answer to your question here, don’t hesitate to reach out to us. Our friendly and knowledgeable team is always happy to assist you.
Access Management
I want to connect (or reconnect) to a company inside MX.
If you have lost access, this is possibly due to inactivity, but it could be that an incorrect email address is being used, so please check with whoever created your account.
If you are looking to connect or reconnect, please speak to a contact at the company providing the MX accounts. In most cases, they can re-apply on your behalf or have your access checked. Please use the following page for more information.
Account Management
How do I upgrade my account?
Upgrading your account means converting to a paying customer and this allows you to add / remove users in your own MX environment. This is external to any existing customer.
Click here to get started (Wes to confirm how this works)
Data Management
How long is data stored?
Data is stored until either an expiry date is reached, or a specified number of downloads performed.
What if I want to extend the life of the transaction?
Your administrator can add more downloads or extend the expiry date, providing additional – but controlled – flexibility.
What about the history of the transaction?
Although the uploaded data is deleted after a specified period, a full record of what was sent, to whom and whether it was downloaded or not is maintained.
How easy is it to add new users?
With just an email address and company name, your new user(s) will receive an email asking them to complete their registration.
User Management
Can I use our account to work with other companies?
Of course! With your own MX account, your administrator can add internal colleagues or external organisations in a few clicks, keeping all of your data exchange.
One of my customers already uses MX, what does that mean to me?
Your MX access is tied to your email address, so you can work easily across multiple MX customers.
How easy is it to add new users?
With just an email address and company name, your new user(s) will receive an email asking them to complete their registration.
How many admins can you have on an account?
There is no limit to the amount of administrators you can have within your secure network, you may decide to have only internal admins, or an admin for each external organisation – it’s entirely up to you.
Notifications
Are there automatic email notifications?
Yes, emails are sent to both the initiator and recipient(s) to confirm data has been uploaded, downloaded or about to expire.
Security
Can external users see each other?
No, only the paying customer(?) can see every user. Users are unaware of each other when data is sent to multiple recipients.
What if I am not sending engineering data?
MX has been optimised for engineering data exchange, with the emphasis on (a) a closed address book, (b) large data performance and (c) robust audit history. That approach supports any scenario where control and history is important.
Installation and Maintenance
Will you need to come on site to install MX?
No, MX runs purely on a web browser and does not require any installation to use. Feature updates and maintenance are carried out OTA, so you’ll never see any interruption in your service.
