Privacy Policy

1. Who We Are and When This Notice Applies

Majenta Solutions Limited is the company responsible for My MX Data. This notice applies when you visit our website, create or use a My MX Data account, request information, contact us, take part in a trial or demo, purchase services, or otherwise provide personal information to us.

Where a customer uses My MX Data to process personal information about its own employees, clients, suppliers or other users, that customer generally determines the purpose of that processing. In those circumstances Majenta Solutions Limited may act as a service provider or processor on the customer’s behalf, subject to the applicable contract and data-processing terms.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity and account information: name, username, account identifier, role and authentication information.
• Contact information: business email address, telephone number, company, postal or billing details.
• Commercial and transaction information: products or services requested, subscription information, billing records and payment-related information.
• Technical information: IP address, browser, device, operating system, login and security events, and other technical data associated with use of the service.
• Usage and activity information: interactions with the website and platform, including file-exchange activity where relevant to the service.
• Communications and preferences: support requests, feedback, marketing preferences and other information you choose to provide.

We may also create aggregated or de-identified information that does not reasonably identify an individual.

3. How Information Is Collected

We collect information directly from you when you register, submit a form, contact us, buy or trial a service, or use My MX Data. We may also collect technical and usage information automatically through logs, cookies and similar technologies. In appropriate circumstances we may receive business contact or technical information from customers, service providers, analytics providers, partners or publicly available sources.

4. How We Use Personal Information

We use personal information for legitimate business and service purposes, including to:

• provide, operate, administer and secure My MX Data;
• create and manage accounts and subscriptions;
• authenticate users and help prevent misuse, fraud and security incidents;
• process orders, billing and customer-service requests;
• respond to enquiries, trials, demonstrations and support requests;
• maintain, troubleshoot and improve our services;
• understand service usage and improve website and product experience;
• communicate service, legal and security updates;
• send marketing communications where permitted and subject to your choices; and
• meet legal, regulatory, contractual and compliance obligations.

We may use information for other compatible purposes where permitted by law or with consent where consent is required.

5. How We Disclose Personal Information

We may disclose personal information to service providers that support hosting, infrastructure, security, payments, communications, analytics, customer support and other business operations. We may also disclose information to professional advisers, auditors, insurers, authorities or other parties when required by law or reasonably necessary to protect rights, security or the integrity of our services.

If Majenta Solutions Limited is involved in a merger, acquisition, financing, reorganisation or sale of all or part of its business, information may be disclosed as part of that transaction subject to appropriate safeguards.

We do not permit service providers to use personal information for unrelated purposes merely because they process it for us.

6. Cookies and Analytics

Our websites may use cookies, logs and similar technologies for essential operation, security, preferences, analytics and, where applicable, marketing. Browser controls and any cookie-preference tools we provide can be used to manage non-essential cookies. Disabling certain technologies may affect some website functionality.

7. US State Privacy Rights

Residents of certain US states may have privacy rights under applicable state law. Depending on the law and circumstances, these can include rights to request access, correction or deletion of personal information, obtain a copy of certain information, opt out of certain targeted advertising, sale or sharing activities where applicable, or appeal a decision regarding a privacy request.

We do not discriminate against individuals for exercising privacy rights provided by applicable law. Rights and exceptions vary by state and may depend on whether Majenta Solutions Limited acts as a business/controller or as a service provider/processor for a customer.

To make a privacy request, contact us using the details in section 13. We may need to verify your identity and authority before completing a request.

8. Health, Defense and Other Regulated Data

My MX Data is a business file-exchange platform. Customers are responsible for determining whether their intended use, contract, configuration, hosting, users and controls are appropriate for regulated information.

Do not assume that use of My MX Data alone establishes compliance with HIPAA, ITAR, NIST, CMMC, FedRAMP, FISMA or another regulatory framework. Any regulated deployment must be evaluated against the applicable legal, contractual and technical requirements.

9. Security and Retention

We use administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Access is limited according to business need and applicable responsibilities.

No internet-connected system can be guaranteed completely secure. Customers remain responsible for their own users, endpoints, permissions, classification decisions and the security of systems connected to My MX Data.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, legal, tax, accounting, dispute-resolution, security and other legitimate requirements. Retention periods vary according to the information and context.

10. International Transfers

Majenta Solutions Limited is based in the United Kingdom and uses service providers and infrastructure that may involve processing in more than one country. Where required, we use recognised contractual or other safeguards intended to protect personal information when it is transferred internationally.

Enterprise customers should confirm any specific data-location or international-transfer requirements as part of their service design and contract.

11. Children

Our business services and websites are not intended for children, and we do not knowingly seek personal information from children for consumer use of the service.

12. Marketing Choices and External Links

You can opt out of promotional communications by using the unsubscribe mechanism in the message or contacting us. Service, security, account and legal communications may still be sent where necessary.

Our websites may link to third-party websites or services. We do not control those third parties and their privacy practices are governed by their own notices.

13. Changes and Contact Details

We may update this privacy notice as our services, practices or legal obligations change. The date shown at the top identifies the latest published version.

Contact us using the details above for privacy questions or requests. We may ask for information reasonably necessary to verify identity, authority and the scope of a request.