All customer case studies Eaton customer story

How Eaton keeps global engineering data moving with control and visibility.

Eaton's Vehicle Group uses My MX Data and specialist MX+ support to exchange customer, supplier and engineering files across 49 facilities and six continents, while retaining a clear record of what was sent, received and downloaded.

Read the customer story
49Global facilitiesA distributed operational footprint requiring consistent exchange processes.
15KEmployees worldwideTeams collaborating across engineering, programme and customer workflows.
6ContinentsInternational suppliers and toolmakers working to demanding timelines.
1Global audit viewAdministrative oversight of information sent and received through MX.
The operational context

Design data has to move quickly, but Eaton still needs to know what happened after it was sent.

For a global automotive organisation, the challenge is not simply transferring a file. It is giving the right people an efficient route to send it, confirming that the intended supplier received it and retaining a record that can be reviewed later.

Customer perspective MX gives Eaton a controlled route for external data exchange without placing every transaction back through the CAD department.

The approach supports both day-to-day programme activity and specialist OEM integration work.

01Safe and secure file transfer

When Eaton sends files to its own suppliers, it uses MX to make the transfer and audit the movement of data in and out of the company. “We need to know that suppliers have definitely received data and MX enables us to track this,” says Ian Blundell.

Because there is no software to install or manage and no formal training requirement, Eaton can quickly set up programme engineers as MX users. Those engineers can then take responsibility for checking that the data they send has been downloaded, without routing every exchange through the CAD department. This saves CAD engineering time and allows specialists to focus on their own work.

02A global view of every exchange

As system administrator, Ian Blundell can see the information sent and received through the platform. If a member of the team is away, he can monitor the relevant notifications, while automated messages highlight data that has not been downloaded.

The permanent record helps Eaton answer a practical question that previously required manual chasing: did the supplier receive and download the data? For organisations managing similar external relationships, this is the difference between merely sending a file and using a controlled B2B exchange process with evidence behind it.

MX makes life much easier. With a range of toolmakers in China and sometimes language difficulties, it can be an obstacle given very tight turnaround times. We might, for example, have just 16 weeks for a large tool, with two of those weeks taken up by transportation.
IB
Ian BlundellSenior Engineer, Eaton
What changed in practice

Less manual chasing, clearer ownership and more useful oversight.

The value described by Eaton comes from combining security with a process that programme engineers, CAD specialists and administrators can use in their day-to-day roles.

Confirm supplier receipt

Users can see whether data has been downloaded rather than relying on a follow-up email or telephone call.

Give engineers ownership

Programme engineers can manage their own exchanges, reducing avoidable administration for the CAD team.

Retain an explainable record

Administrative visibility helps Eaton review activity when a colleague is absent or a transaction needs attention.

Utilising MX+

Specialist support for OEM data integration—not just file delivery.

Eaton's relationship with Majenta began when it needed support for a Ford contract under the C3P CAD, CAM, CAE and PIM programme. The requirement extended beyond transferring files into understanding and meeting the customer's technical data expectations.

As a Certified Data Services Provider, Majenta gives Eaton access to specialist experience through the MX+ services portal. The work can include data translation, quality checking, CAD re-mastering and data migration to support the integration of engineering data into the Ford C3PNG environment.

That specialist layer also helps Eaton address legacy CAD issues, request required information from internal systems and submit design files for approval, translation and release. The file exchange remains part of the same broader relationship, while the technical team provides the knowledge needed to make the data usable in the customer's environment.

Explore large engineering file exchange
Engineering data support workflowMX + MX+
Receive and assess the dataCustomer files, legacy CAD and programme requirements enter a controlled workflow.
Apply specialist data servicesTranslation, quality checking, re-mastering or migration is applied where required.
Submit for approval and releaseThe resulting design data can be prepared for the relevant customer environment.

The practical benefit: Eaton has a user-friendly interface into specialists who understand the expectations of major automotive customers and the engineering data behind them.

The technical guys at Majenta Solutions have become our user-friendly interface; they really understand both Jaguar, our major client, and Ford.
IB
Ian BlundellSenior Engineer, Eaton
A direct link into the heart of Majenta

The platform supports the exchange. The relationship supports the work around it.

Eaton's experience is not limited to software functionality. Ian Blundell describes an ongoing working relationship built around regular communication, technical understanding and dependable advice.

“We are in constant daily communication, mostly through the MX platform; occasionally we speak on the phone. Majenta Solutions team members are unfailingly helpful. They provide direct and timely advice, a consistently excellent service and we know that we can rely on them completely.”

One place for exchange and communicationDay-to-day interaction can remain close to the data workflow rather than becoming fragmented across unrelated tools.
Advice grounded in customer requirementsThe support team understands both the engineering data and the environments in which Eaton must deliver it.
A route the business can rely onUsability, visibility and responsive support combine to make the approved process easier to sustain.
Continue your research

Download the six-in-one automotive case study pack.

Short on time? Access a condensed package covering MX use cases and challenges solved across automotive manufacturing, including why surveyed users rated MX 9.5 out of 10.

Six customer examplesCondensed key pointsAutomotive workflows
Case study download MX automotive manufacturing pack

Complete the short form to access the document.

View in