We know that data exchange and security can raise many questions. To help you feel confident and comfortable using our services, we've created this page to provide the information you need.
If you don't find the answer to your question, please don't hesitate to contact us. Our friendly and knowledgeable team is always ready to assist you.
If you've lost access, it might be due to inactivity or an incorrect email address. Please check with the person who created your account. If you need to connect or reconnect, reach out to a contact at the company providing the MX accounts. They can usually re-apply on your behalf or check your access. For more information, visit this page.
Upgrading to a paid account allows you to add or remove users in your MX environment independently of any existing customers. Click here to get started.
Data is stored until it either reaches an expiry date or a set number of downloads has been performed.
Your administrator can add more downloads or extend the expiry date, offering additional but controlled flexibility.
While uploaded data is deleted after a specified period, a full record of what was sent, to whom, and whether it was downloaded is maintained.
Absolutely! With your MX account, your administrator can easily add internal colleagues or external organizations, streamlining your data exchange process.
Your MX access is linked to your email address, allowing you to work across multiple MX customers effortlessly.
New users can be added with just an email address and company name. They'll receive an email to complete their registration.
There's no limit to the number of administrators you can have in your secure network. You can choose to have only internal admins or assign one for each external organization—it's entirely up to you.
Yes, emails are sent to both the initiator and recipients to confirm when data has been uploaded, downloaded, or is about to expire.
No, only the paying customer can see every user. Users are unaware of each other when data is sent to multiple recipients.
MX is optimized for engineering data exchange with a focus on a closed address book, large data performance, and robust audit history, supporting any scenario where control and history are important.
No, MX runs entirely on a web browser and requires no installation. Feature updates and maintenance are done over-the-air (OTA), ensuring uninterrupted service.