Find practical answers about access, accounts, data retention, users, notifications and security. The guidance is designed to help you use MX with greater clarity, control and confidence.
Use the category navigation or search across every answer. For questions specific to your organisation, account configuration or workflow, the My MX Data team can provide more direct support.
If you have lost access, first check with the person or organisation that created your account. Access can be affected by inactivity or by an email address mismatch.
To connect or reconnect, contact the company providing the MX accounts. They can normally reapply on your behalf or review your access. See the MX reconnection guidance for the next steps.
Upgrading to a paid account allows your organisation to add or remove users within its own MX environment, independently of any existing customer relationship.
Review the available options on the My MX Data pricing page.
Data remains available until the configured expiry date is reached or the permitted number of downloads has been completed. These controls allow the exchange to remain available for the required period without leaving access open indefinitely.
An administrator can increase the permitted number of downloads or extend the expiry date. This provides additional flexibility while keeping the exchange under administrative control.
Although uploaded data is deleted after the configured period, the transaction history is retained. This records what was sent, who it was sent to and whether it was downloaded, helping the organisation maintain a clear audit trail.
Yes. Your MX administrator can add internal colleagues or external organisations, allowing the account to support controlled file exchanges across different business relationships.
MX access is linked to your email address. This allows the same user identity to work across multiple MX customer environments without creating a separate login for every relationship.
A new user can be invited using their email address and company name. They then receive an email asking them to complete registration before using MX.
There is no set limit to the number of administrators in a secure network. An organisation can keep administration internal or assign administrators for relevant external organisations, depending on its governance model.
Yes. MX sends email notifications to the initiator and relevant recipients when data is uploaded, downloaded or approaching expiry, helping users keep track of the exchange.
No. Only the paying customer has visibility of every user in its MX environment. When data is sent to multiple recipients, external users are not shown the identities of other recipients.
MX can support any business workflow where control, recipient identity, large-file performance and transaction history matter. Engineering is one common use case, but the same controlled exchange model can be applied to legal, finance, healthcare, technology and professional services workflows.
Learn more about the wider B2B secure file exchange approach.
No. MX is accessed through a web browser and does not require an on-site software installation. Product updates and maintenance are delivered centrally, reducing the need for customer-side installation work.
Try a broader phrase, browse the categories, or contact the My MX Data team for help with your specific question.
The FAQ covers common questions. These routes provide more detail when you are reconnecting, reviewing account options or planning a controlled exchange workflow.
Follow the reconnection process when a company relationship or user access needs to be restored.
View reconnection guidanceCompare the available plans when your organisation needs more direct control over users and its MX environment.
View pricing optionsSpeak with the team about a particular workflow, external relationship or account configuration.
Contact My MX DataThe My MX Data team can help you understand access, users, account options and how MX can fit a controlled, auditable file exchange process.
