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Explain what needs to be exchanged, who needs access, and any security, governance or operational requirements. This helps us direct the enquiry appropriately.
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Whether you are assessing My MX Data, need guidance for an existing account or have been asked to reconnect with an OEM, select the route that best matches your enquiry.
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Email the team with a detailed requirement, speak to us directly, or use live chat for a short question.
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Use the pink chat widget at the bottom of the screen for a short question. Availability may vary, so email remains the more suitable route for detailed requirements.
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Start with the route that matches your enquiry.
Different enquiries require different teams and support routes. Choosing the closest match helps your request reach the appropriate place.
I am assessing secure file exchangeExplore My MX Data through the 7-day free trial.
I already use My MX DataSearch the Help Centre for platform guidance and common questions.
An OEM or customer asked me to reconnectFollow the dedicated reconnection process.
I have a general product questionReview frequently asked questions before contacting the team.
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Use the dedicated reconnection page to follow the appropriate setup route rather than submitting a general product enquiry.
Go to the reconnection pageDo you need platform guidance rather than a commercial conversation?
The My MX Data Help Centre provides practical platform guidance, instructions and answers to common support questions.
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Tell us what needs to be exchanged, who needs access and where greater control is required.
Providing this context helps the team understand your workflow and direct the enquiry to the appropriate person.