Choosing a replacement service
Prodrive wanted to know how a replacement service would perform during everyday project work.
The UK business employs more than 500 people across Banbury and Milton Keynes. Its work extends from motorsport into other technology sectors.
The team needed a dependable route for external files and a commercial case for replacing its existing tool.
01Project files across Prodrive’s business
Motorsport remains part of Prodrive’s business alongside engineering and technology work for other sectors.
Staff across those projects need to send information to customers and partners and see which releases need attention.
02Comparing providers against the same criteria
Prodrive compared providers before selecting the MX 100 plan, which supported up to 100 users sending and receiving unlimited files.
The evaluation covered ease of use, continuity, visibility and cost. Each provider had to address the same requirements.
03Giving users 30 days to test MX
Prospective users had access to the complete platform for 30 days. They tested navigation and used the dashboard to inspect recent activity.
Teams assessing their own sender and recipient experience can start a hands-on My MX Data trial.
The system was extremely easy to use.
What users found
The trial gave Prodrive a way to weigh user experience and support alongside price.
Prodrive assessed what happened when staff first used the service, checked an exchange or needed help with a question.
Learning the sender workflow
Staff found the platform straightforward to navigate during the trial.
Checking releases on the dashboard
The dashboard let users check recent exchanges without reconstructing the sequence from emails.
Assessing the cost
Prodrive judged the MX offer a closer fit for its budget than the alternative it assessed.
What Prodrive tested
A month of hands-on use gave the selection team evidence for its purchase decision.
Majenta Solutions reports that concerns about the existing service prompted Prodrive to examine replacement options.
The benchmark also let users test automatic notifications and one-click reporting on actual trial exchanges.
For a similar corporate file-exchange decision, include the person responsible for investigating delivery queries in the evaluation.
We are thrilled to have Prodrive on board, as we felt that they really share our passion and vision for MX. Prodrive were looking to replace their incumbent tool due to the down-time seen during upgrades, as well as concerns over the future of the tool.
Support during the trial
Two existing customers already knew MX, and the trial gave Prodrive a chance to assess UK support directly.
Prodrive reported that the support team responded to the minor questions raised during onboarding.
Two customers were already familiar with the platform, which gave Prodrive another point of reference when considering adoption.
Explore the My MX Data feature set for details of recipient controls and exchange records.