Frequently Asked Questions

If you’ve lost access, it may be from inactivity or an incorrect email address. Check with the person who created your account. To reconnect, contact the company managing your MX access. They can reapply or confirm your details. For step-by-step help, visit this page.

Moving to a paid account gives you more control. You’ll be able to add or remove users in your MX environment independently of your customers. Get started here.

Data stays available until it reaches the set expiry date or until the maximum number of downloads has been used.

Yes, your administrator can adjust settings by extending the expiry date or adding more downloads, keeping flexibility while maintaining control.

Uploaded files are deleted after their storage window ends, but a full history of what was sent, who received it, and whether it was downloaded is always kept.

Yes. Your administrator can add both colleagues and external partners, making cross-company collaboration simple.

Your MX access is tied to your email. That means you can connect with multiple MX customers without juggling separate accounts.

Very easy. All that’s needed is the new user’s email and company name. They’ll get an invitation email to finish setup.

There’s no limit. You can assign admins internally or allow external partners to manage their side—it’s your choice.

Yes. Both senders and recipients receive email updates when files are uploaded, downloaded or close to expiring.

No. Only the paying customer can view all users. Recipients cannot see each other when files are sent to multiple contacts.

MX is optimized for large file sharing and strict audit trails, but it works just as well for any data that requires controlled access and a reliable history.

No. MX runs entirely in a browser and needs no installation. Updates and fixes are handled automatically online, so your service never stops.